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Internship | Product Improvement & Customer Care Specialist | Head Office Rotterdam | full time

Publicerad 2017-03-13


Become responsible for our secure booking system at our Startup
Field: Customer Service, Sales, Payments, process engineering

Time period

Start date: 14th of August 2017(preferably);
End date: 31st if January 2018 (preferably);
40 hours per week;
Your responsibilities

Housing Anywhere launched a secure booking service on the website. Now our users can book & pay a room directly on our website. We need to make sure that users get familiar with this booking system;
You will be responsible for calling the users of our website, offering them help and explaining them about our newly launched secure booking system;

Cool Things

This is not your average internship: You are directly responsible for everything that will happen in your area of responsibility, which is cool if things go right (and which is not cool when your country underperforms…).
You will develop your promotion, negotiation, leadership, and business communication skills
You will instruct an online team of 5-16 people; Leading online teams is a skill that is very good to have, since a lot of international companies are moving from country teams to online teams as well.
Our team consists of 50 people, with 20 nationalities. with most people in our office being between 21-30 years old; also having this experience of working in an international work environment will be a good element to have on your CV.
If you like working with us, and we like working with you, we might offer you a full-time contract after your internship!

Allowance

The internship allowance is 650€ per month (additionally, you can try to apply for the Erasmus+ grant).

Arbetsuppgifter
Tasks of the Customer Care & Product Improvement Specialist

Product Improvement (30%):

Analyzing the behaviour of users on our website (product);
Saving the feedback of the users and discussing this on a regular basis directly with our Head of Customer Care how we can improve the website;


Customer Care (70%):

Calling advertisers to verify their rooms;
Contacting users, to inform that they have a booking request open or are accepted for a room;
Calling users, to help them with booking a room;
Explaining to our users on the phone advantages of the secure booking system.

Kvalifikationer
Characteristics we are looking for in Customer Care & Product Improvement Specialist interns:

Language: you should be able to speak 2 languages: English on an above-average level and Dutch, German, Italian, Spanish, French, Danish or any other Scandinavian language (exception native English Speakers).
Independent: ability to work independently, taking initiative and doing what it takes to get the job done.
Structured: The ability to work in a structured manner. You will need to work according to specific checklists and develop the checklists yourself if they do not yet exist.
Persistent: A central characteristic that is also the flag of our team is persistence. In Housing Anywhere we believe that persistence is the driver of our growth and expansion.
Productive and motivated worker: We need someone who is a hard worker and is really passionate about Housing Anywhere. You will work 40 hours a week, but should Housing Anywhere grow much more rapidly than expected, we are looking for people who are willing to go the extra mile. It has happened that our interns had to work on a Sunday. Although this is not common, you should be prepared for it!
Energetic, optimistic and imaginative power: you need to motivate yourself and your colleagues, also in bad times.
Willing to do simple tasks: your title will be Customer Care & Product Improvement Specialist and you have quite some responsibility. However, on the other hand there is nobody ‘below’ you in our office. This means you also need to complete simple tasks, for example, preparing excel sheets, emptying the dishwasher etc. It won’t be your main job, but these things will be part of the job.

Kontaktperson
Claire Chi
Claire@housinganywhere.com
0858881399

Jobbansökan
Interested? Please apply on our careers page, or email Claire at Claire@housinganywhere.com
Claire@housinganywhere.com


Tillbaka
  Arbetsgivare
Housing Anywhere

Antal platser
1 st


Ort
Utlandet/Abroad

Sista ansökningdag
2017-08-01



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